Telemedicine is a rapidly evolving and growing field in health care where clinical information and services are delivered using telecommunications technology. It has been clinically proven to be a safe and cost-effective means of providing medical care, when used under expert-developed guidelines and best practices.

The American Telemedicine Association is an excellent resource for those wishing to learn more.

Yes! Maryland law mandates FULL coverage of lactation services via telemedicine for MOST health insurance carriers, with no copay or deductible.

Currently, we are in-network with:

Carefirst Blue Cross Blue Shield
United Healthcare
Johns Hopkins Healthcare (EHP)
Tricare (Prime and Standard)

While most of our lactation visits are covered at 100% under the Affordable Care Act, self-funded and federal
employee plans
may not provide full coverage. Additionally, Medicaid and Maryland Health Exchange plans will not cover our telemedicine services. However, deeply discounted direct pay rates are available for these members.

We are happy to verify eligibility for you prior to your visit to confirm your individual coverage.

For patients not covered under our network plans, please see our discounted fees below.

Most commercial health plans cover lactation visits at 100% – with no co-pay and no deductible. This is provided under an ACA mandate.
For members of our contracted networks (below), there are no out of pocket costs, we will bill directly to your health plan.

The below fees apply to lactation patients outside of our networks, in addition to those whose self-funded, federal or medicaid plans do not cover our services.

Standard Lactation Consultation:
$60 (up to 45 minutes)
Medicaid and MCHIP Member Lactation Consults:
$40 (up to 45 minutes)

Members of our contracted networks are billed according to their individual plan. Typically, this is an office-copay after any required deductible has been met.

Pediatric Consultations: $40/visit when paid at time of service.

If it is determined within the first few minutes of your visit that a higher level of in-person care is necessary, out-of-network patients will be charged a consultation fee of $10, due at time of service.

All appointments require a credit card to secure your appointment and registration.

You are welcome to use an HSA or FSA benefit credit card as supplied by your benefit provider to pay for services. We are an eligible health expense.

Credit cards are charged only for direct pay clients who agree upfront to a discounted fee for service when their plan will not cover their visit, or for failure to cancel their appointment as scheduled within 4 hours ($10 no-show fee).

Our current market covers patients located physically in the state of Maryland at the time of their visit. Insurance coverages may vary.
Yes. If not using insurance directly, and you have a payment card (Visa/MC/Amex) from your benefit provider, you can use it to pay for your services directly.
Under federal and state laws, most lactation and pediatric telehealth visits must be covered by commercial health plans. Self-funded, federal-employee plans may cover these visits. Medicaid currently will not cover our visits.

Your individual eligibility will be confirmed prior to your visit.

Tricare (Prime and Standard) patients seeking lactation consultation should schedule their visit with Kristin Pelletier, RN, IBCLC.

Patients that provide insurance information with our participating networks are processed through their insurance carriers. If coverage is denied, our discounted fees are applied to their outstanding balance.

Telemedicine services can effectively treat many lactation concerns including pain, milk supply, latch, positioning, pumping and storage questions, return-to-work planning, and more.

Additionally, we can effectively address other concerns as they relate to breastfeeding such as sleep, mood changes, maternal self-care and more.

If it is determined within the first few minutes of a visit that there is need for a higher level of in-person care, you will be directed to the most appropriate service and charged a nominal consultation fee.

Our lactation consultants do not prescribe medications.
Access to your medical record greatly improves the effectiveness of the telemedicine-based interventions we provide. The more we know about you, the more individualized care we can provide.
To decrease your chances of an interrupted visit, we suggest you perform an equipment check using your preferred device prior to your first visit; you can find this option when you first log in to our service and app.

Additionally, we recommend always using the most reliable method available to you to access the internet. WI-FI is preferred over cellular, and a wired network is preferred to wireless, though most high-speed wireless connections are sufficient.

If you lose connectivity, try to reconnect. If a connection cannot be established, your provider will call you at the phone number listed on your account. Alternatively, you can try reaching your provider by calling our main line at 410-443-0022.

If at anytime during a telemedicine visit, regardless of connectivity issues, you suspect your child may be or is having an emergency, call 911 immediately.

Of course! We suggest you have a support person join you.